Meet our great team and find out more about them...
Our USD Leadership Team
What great customer service looks like...
We’re here to help! Commercial Express takes great pride in our customer service. We believe that the Underwriting Service Department, or USD, is the engine room of our business and therefore needs to function in a very organised, and carefully choreographed way. Each of our underwriters is fully aware of their role and responsibilities. They are brought into our culture and then apply these values to deliver exceptional levels of customer service. Our talented, skilled and experienced underwriting team is ready to assist you with any questions you may have. As a team, we have over 300 years of experience between us, and we’ll be able to guide you and work hard to make sure you get the best possible outcomes. So, please feel free to reach out.
Sonia Speed
Underwriting Service Manager
Sonia has 15 years of commercial insurance experience and has worked at Fusion MGA, AIG and Arch in team management and operational roles. Her responsibilities are to lead the underwriting service department and to provide brokers with an exceptional customer service journey. Sonia’s aim at CE is to contribute to the company’s goals and vision of being the number 1 MGA. She looks forward to developing and supporting the team to achieve the company growth plans, by improving and streamlining current processes to ensure efficiency.
Luke Hanson
Underwriting Team Leader
Cert CII
Luke began working in the insurance industry in 2005, and he brings both knowledge and experience to the underwriting team and enjoys speaking with our broker partners to ensure our high levels of customer service are maintained.
Kirstie Forde
Underwriting Team Leader
Kirstie has 16 years in the insurance industry and previously worked for Legal & General & LV=GI. Her previous roles have included Home Claims Handler, Tactical Planning Analyst, Team Manager and Tactical Planning Manager. Kirstie’s responsibilities at CE include being a leader of Servicing and Renewals Underwriting team. She supports their professional development and motivates them to achieve goals that contribute to the growth and success of the business.
Our Underwriters
Our New Business Underwriters
Camille Le Long
New Business
DIP CII
With extensive experience in commercial insurance, Camille is our go-to solution for liability policies. Her expertise in construction and higher risk trade liability insurance makes her an integral part of the Commercial Express underwriting team.
Matt Warby
New Business
Matt has wide-ranging experience in the insurance industry and since joining Commercial Express he has expanded his technical knowledge and underwriting skills, working primarily on our liability and property schemes.
Craig Powell
New Business
Craig Powell has been part of the insurance world since 2012, he joined Commercial Express for a new and exciting challenge and is one of our leading catering and caravan underwriters.
Leigh Griffiths
New Business
Cert CII
Leigh has worked in the insurance industry for many years and has previous experience as a renewals executive. Having worked across products such as property owners, catering liability, package policies and more, he now deals with our property and catering new business enquiries.
Richard Wilson
New Business
Richard has over 20 years’ experience in the industry working on SME and mid-market products, mostly on combined, property and liability cover. Since joining Commercial Express, he has specialised in liability but also provides valuable support to our SME scheme.
Tom Wilcox
New Business
Tom is an experienced underwriter with over seven years of experience in the insurance industry. Tom is most excited about the learning potential and the chance to progress in his career. Joining a new team and embracing new challenges aligns with his ambition to grow professionally and contribute to CE’s success.
Mohammed Miah
New Business
Cert CII
Mohammed is an experienced underwriter with 10 years of broking experience, including roles at Alford Burton (GRP). He has worked on a wide range of insurance products, such as Property Owners, Commercial Combined, SME, Professional Indemnity, D & O, Fleet, and Motor Trade. He joined CE for a new challenge and looks forward to learning and developing his technical skills in his new role.
Macaulay Burton
New Business
Macaulay has 6 years of industry experience. He previously worked as a claims handler for a Gadget Insurance company, in Home Insurance for Legal & General/LV, and as a Commercial Insurance Broker for Marsh Commercial. Macaulay’s responsibilities at CE involve efficiently working through new business referrals within the SME team.
Kieron Fleming
New Business
Kieron is an experienced professional with 5 years in the insurance industry. He has worked as an Assistant Underwriter and Underwriting Assistant, handling Personal Lines, P&P, and Professional Indemnity products. Currently, he is part of the New Business department at CE, where he assists with underwriting SME package policies. Kieron joined CE because of the fast-paced environment and the opportunity to expand his knowledge.
Our Renewals Underwriters
Kieran Jones
Renewals
Kieran has worked within the insurance industry since 2014. He joined CE because of the opportunity to learn new skills, as well as knowing a few people here already who expressed how valued they feel and how good CE is to work for.
Matt Cheadle
Renewals
Matt joined the team with experience including catering, tradespeople, commercial property and liability. Matt is one of our leading catering and caravan underwriters. He enjoys working with brokers to ensure the best service is provided and building long-lasting relationships.
Sharmina Rahman
Renewals
Cert CII
Sharmina is responsible for underwriting property at Commercial Express. Sharmina loves to be highly organised and enjoys communicating with customers on both a personal and professional level to ensure our service levels are of the highest standard for our existing customers.
Dawn Harrison
Renewals
Dawn is an accomplished underwriter with an impressive 24-year tenure in the insurance industry. Her vast experience includes working in broking and underwriting support roles at esteemed brokers and insurance companies.
Vicky Griffiths
Renewals
Vicky has worked in the insurance industry since 2011. Her experience of dealing with SME, property owners and liability packages means she is well placed to build relationships with brokers and of course providing excellent customer service.
Jordan Pogson
Renewals
Jordan has 8 years in the insurance industry including working as an account handler at Timmins Whittaker Ltd. He wanted to join CE to improve his insurance knowledge and prospects. He is currently looking forward to getting a better understanding of property underwriting.
Samantha Jones
Renewals
Samantha brings nearly 14 years of diverse insurance experience to CE. She was drawn to CE due to its strong reputation and standing as a reliable company for brokers. In her role, Samantha is eager to delve deeper into the intricacies of insurance and expand her knowledge in the field.
Tracy Barr
Renewals
Tracy is a highly experienced insurance professional with 35 years in the industry, primarily with Zurich Insurance as a Construction and Liabilities Underwriter. Tracy joined CE due to its fast growth, professionalism, and strong brand reputation. She is excited about the new challenges her role brings and is committed to providing excellent customer service.
Our Service Underwriters
Sally Scott
Service
ACII
Sally has a wealth of experience as a Commercial Underwriter and her technical knowledge is concentrated in property owners, SME, catering and liability. Sally enjoys working with a wide network of brokers and building effective working relationships by problem-solving and finding solutions for customers’ insurance needs.
Warren Gibbs
Service
Warren has been working in the insurance industry for more years than he would care to mention. Specialising in SME and liability, Warren’s vast experience and sound knowledge of the market make him an essential part of the Commercial Express team.